FAQ

A few things I get asked often. If your question isn't here, send it through the inquiry form — I'm happy to answer.

Ordering

How do I order something custom?

Start with the inquiry form. Tell me what you're celebrating, roughly how many pieces you need, and when you need them. I'll get back to you within 2–3 business days with pricing and next steps.

Can I send you my own inspiration?

Please do. Screenshots, color swatches, a photo of the invitation, a Pinterest board — anything that shows me what you're picturing helps.

Do you take large or event-sized orders?

Yes. Showers, weddings, birthdays, and corporate gifting are all welcome. Bigger orders need more lead time, so reach out as early as you can.

How do I pay?

A 50% deposit is due before I start designing, and it holds your spot on my calendar. The balance is due before your order ships or is picked up.

Design & proofs

Will I see it before it's made?

Always. You'll get a digital proof to review, and nothing goes into production until you approve it.

What if I want changes to the proof?

Tell me and I'll update it. It helps if you send all your changes in one message so nothing slips through.

What happens if there's a typo?

If I made the mistake and it doesn't match the proof you approved, I'll remake it — just send me a photo. If the typo was on the proof and it got approved, I can't correct it after production, which is why it's worth reading your proof slowly.

Is there a design fee?

No. Design is included with every custom order.

Timing

How long will my order take?

Most custom orders are ready 2–3 weeks after you approve your proof. Inquiries are answered within 2–3 business days.

What if I need it sooner?

Ask me. Depending on what's already on my calendar I can sometimes make it work, and I'll tell you honestly if I can't.

When should I reach out for an event?

Sooner than you think. Holidays, graduation, and wedding season fill up, so the earlier you inquire the more options you'll have.

Pickup & shipping

Can I pick up locally?

If you're in the Memphis area, yes — pickup is free. Place your order as normal, then message me and we'll arrange a time and place that works for both of us.

Do you ship?

I ship anywhere in the United States. Shipping is calculated at checkout or quoted with your invoice. I'm not able to ship internationally right now.

What if my package arrives damaged?

Send me photos and I'll help you sort it out with the carrier.

Returns

Can I return a personalized order?

Personalized pieces are made for one person and can't be resold, so those orders are final. If something arrives damaged or doesn't match your approved proof, that's my error and I'll remake it.

What about the ready-made items in the shop?

Ribbon, sticker sheets, and ready-made stationery aren't personalized and ship from my suppliers. If one arrives damaged or isn't what you ordered, reach out and I'll make it right.

Still wondering?

Send me a note through the inquiry form. I'd rather answer a question than have you guess.